Terms of shipping

The products will be shipped only in Canada to the address given by the consumer in his profile.

The client must verify the exhaustiveness and the validity of his information given to Taza Kaliente. Taza Kaliente should not be hold responsible for potential errors regarding delays or mistakes in shipping. In this matter, all fees for reshipping the order will be fully charged to the client.

Taza Kaliente should not be hold responsible for delays in shipping due to errors or disruptions of the carrier.
Upon receipt, the consumer is responsible to check the condition of the package and to signal on the delivery slip, any damages due to the carrier, as well as inform Taza Kaliente within two workable days.

An email will be sent to the consumer informing him of the future delivery. If there ever was a delay of more than three days than the specified date in the email, we suggest that you check with the carrier, and inform us of the delay by phone or by email. If the product or products proved to be non available at the time, we will reimburse the amount of the concerned products.

Shipping problems due to the carrier

All anomalies regarding shipping (damage, missing product in comparison with the delivery slip, damage parcel, broken products…) will imperatively have to be pointed out on the delivery slip, in a handwritten form, followed by the client signature.
The consumer will have to simultaneously transmit a copy of this letter (with the original theft report, if due case) by mail or by email to:

• Taza Kaliente
  110 Brunet Street
  Mont St-Hilaire, Qc.
  J3G 4S6
• Phone : (450) 446-6888
• Orders : info@tazakaliente.com

All complaints received after delay will be rejected.

Error in delivery – Non-compliant products

On the reception day of the product or on the first workable following day at the latest, the consumer will have to set out any complaint regarding shipping and/or that products are not compliant in nature or quality with the indications on the delivery slip. Any complaint lodged after this delay will be rejected without any possible appeal.

Setting out a complaint to Taza Kaliente will be done by mail or by email to:

• Taza Kaliente
  110 Brunet Street
  Mont St-Hilaire, Qc.
  J3G 4S6
• Phone : (450) 446-6888
• Orders : info@tazakaliente.com

All complaints not done in the above definite rules and in the assigned delays won’t be taken care of and will disengage Taza Kaliente from any responsibility towards the consumer.

Within 10 workable days following the reception of the return agreement, any product exchange or reimbursement will have to be shipped in its entirety (accessories and instructions) and in its original packaging in perfect condition to the following address:

• Taza Kaliente
  110 Brunet Street
  Mont St-Hilaire, Qc.
  J3G 4S6
• Phone : (450) 446-6888
• Orders : info@tazakaliente.com

In order to be accepted, any return will have had to be previously mentioned to Taza Kaliente.

Shipping fees, paid by the consumer, will be reimbursed by Taza Kaliente, except in the case that the required product would not correspond to the original declaration made by the consumer in the return slip.

Negligence in the respect of the above procedure will result in the non-acceptance of any complaints regarding non-compliant shipped products or apparent defect.