Remarks on confidentiality

1-Introduction

The following confidentiality policy states the protection engagement of Taza Kaliente and its operation of the www.tazakaliente.com portal in regard to personal information.

The following aspects are covered by the confidentiality policy:

What is the personal information gathered on the portal? How is this personal information used? With whom is this information shared? What are the available choices of information gathering regarding the visitors? Installed security measures to prevent lost or non-authorized utilization of information under the control of Taza Kaliente. How can someone correct his or her own personal information?

If you were under the impression that Taza Kaliente failed to fully respect its confidentiality policy, please inform us by contacting the administration in the Contact us section.

2-Gathering and use of information

Taza Kaliente gathers information about visitors in different sections of the portal. Taza Kaliente is the sole owner of the gathered information. Taza Kaliente commits not to sell, rent or share information in other ways than those cited in the present policy.

3-Registration

In order to benefit from some services on the portal, the visitor might be invited to complete a personal information form. Therefore, information such as name and email address is requested. This information is used to contact the visitor who expressed interest on the subject or, in order to allow us to know its origin.

4-Placing an order

Visitor’s information is also requested when he wishes to place an order. His name and address are necessary in the case we had to ship the order. The same goes with credit details such as the credit card number, its expiry date and the card owner name in order to handle the payment. When paying your order with a credit card, you will be transferred to the commercial server Netbilling. Therefore, only the financial institution managing the transaction, in this instance, the CIBC, has access to the information regarding your credit card. Separate emails will than be sent to you. The first email sent by Taza Kaliente confirming your order and, the other one, by Netbilling, confirming the payment. In the 24 hours following the Taza Kaliente’s reception of the confirmation of payment from Netbilling and, without us accessing credit card information, the status of the order will be changed from “in process” to “completed”. Online consultation of the status of your order is always possible as well the historic of your past orders. In order to be able to buy from Taza Kaliente, you must first create an account by clicking on the corresponding item in the menu bar. Products such as coffee accessories and brewing equipment can be returned within 30 days for a 15% fee of shipping and handling. For coffees, any cancellation must be written and received by us within 10 working days at the latest after the order has been placed online and will be charged with a 15% administration fee.

5-Web site traffic

We use the Internet Protocol Addresses in order to analyze the web site traffic, movements and tendencies. Those data are cumulative and are not in any way bound to information that would allow us to identify a person in particular.

6-Sharing

We do share demographic or “business enterprise” information with our partners. However, this information does not allow us to identify a person or an enterprise in particular. We resort to outside providers for credit card transactions as well as for shipping. Those suppliers store this given information in order to manage the requested task. They do not share the information with a third party nor use it for other purposes.

7-Surface link

The Taza Kaliente portal comprises many links toward other Web sites. Therefore, Taza Kaliente does not assume any responsibility of confidentiality practices of those Web sites. We encourage you to seek further information regarding the confidentiality policies of each Web site that collects personal information.

8-Newsletter

When a visitor whishes to subscribe to our “ Newsletter”, some personal information such as his email address is requested. A welcoming message is sent to him in order to validate his email address. Our “Newsletter” subscribers can, from time to time, receive special offers such as, for example, the announcement of a an event. When a subscriber changes his email address, he must click the icon under SUBSCRIPTION, on the top right corner, or here, than, enter his previous email address and password under the “edit my profile” item and, click “Validate”. Finally, if a subscriber no longer whishes to receive the “Newsletter”, he must simply click the icon under SUBSCRIPTION, on the top right corner, or here, enter his email address under “Deactivate my account” at the bottom of the page and, than click “Deactivate”.

9-Surveys and contests

From time to time, visitors will be invited to fill out a survey or to participate in a contest. Participation is voluntary and answers to the survey are anonymous. The visitor is free to give out personal information such as name and email address. This information serves as a way to obtain details or to inform the winner participant.

10-Portal reference to a colleague

A function enables the visitor to give this Web site as a reference to a colleague. The colleague’s email address is than requested as well as the sender’s name in order that the addressee knows the sender’s identity. Taza Kaliente automatically transmits, once and only once, the referenced page to the designated person.

11-Security

Taza Kaliente takes all available measures in order to protect personal information given online and afterward by its visitors. Whenever delicate information is requested, such as a credit card number, this information is encrypted with the use of the SSL device (Secure Sockets Layer). In this manner, on an ordering form, the visitor will notice that its navigator Explorer or Netscape will show the lock icon at the bottom. You can also verify the validity of our security certificate (SSL-128 bits) by clicking the Thawte banner at the right of your screen. On top of using the SSL technology for online transactions, Taza Kaliente assures the protection of the personal information saved on the hard disk. Only the authorized personnel, for working purposes, have access to the personal information. All employees and colleagues of Taza Kaliente are informed and constantly updated regarding our confidentiality policy and security measures. They are aware of the importance we lend to protecting our visitors information. Finally, the server on which personal information is stored resides in a safe environment.

12-Change notification

If changes were ever made regarding our confidentiality policy, a notification message will appear at the homepage of the portal during the whole month following the changes.

La présente entente constitue l'entente intégrale entre Taza Kaliente et vous-même quant à l'objet des présentes. Le fait pour Taza Kaliente de ne pas demander ou obtenir la stricte exécution d'une disposition ne peut être interprété comme une renonciation de sa part à cette disposition ou à un droit quelconque. Si l'une des dispositions de la présente entente est invalidée par un tribunal compétent, seule cette clause sera considérée invalide et ne mettra pas en cause la validité des autres clauses de l'entente.